Engage portfolio provides lowest TCO and most flexible range of deployment options for digital transformation solutions in 5G networks 

New Communications Platform as a Service solution honored for exceptional innovation by TMC

TMCnet has named Radisys’ Engage Digital Platform as a 2022 Unified Communications Product of the Year Award winner.

Engage Digital Platform supports the full range of communication services, from voice and video calling, messaging, and call routing to robust AI-enabled solutions on 5G networks. The platform can power eCommerce and customer care applications using natural language-based virtual agents and is ready for 5G-driven real-time IoT services like computer vision, biometric authentication, and speech analytics. 

Radisys is pleased to announce that its Engage Digital Platform has been selected as a finalist in the “Best Coms Software category" for the 2022 Comms Council UK Awards.

The Comms Council UK Awards are designed to celebrate innovation, best practice, and recognize achievement within the next generations communications industry.

2022 UC Awards Finalist Best CPaaS Platform

Radisys’ Engage Digital Platform has been named as a finalist in the Best CPaaS Platform category for the 5th Annual UC Awards. The UC Awards is a global awards event which celebrates UC and Collaboration technology innovation and industry success. 

The rapid rise of digital transformation has revolutionized the business world, as enterprises now have the potential to improve and optimize both their daily processes and their customer engagement.

Engagement levels have become a critical piece of the puzzle for businesses, and not simply with its consumers, but with its employees as well. On a consumer level, companies that successfully engage their B2B customers to realize 63 percent lower customer attrition, while also achieving a 55 percent higher share of wallet, and 50 percent higher productivity.

Digital experiences created around a product or a service—delivered through unified communication channels via text, chat, or voice interactions—can only go so far in providing customers a personalized experience. These communication channels, coupled with the most appropriate brand representation, for example, can significantly boost the engagement between customers and their preferred brands. Al Balasco, the Head of Media at Radisys, shares examples to support this marketing proposition. 

Radisys is thrilled to announce its inclusion in the annual listing of ten companies that are the forefront of providing Unified Communications solutions and transforming businesses by CIO Review. 

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Radisys’ Al Balasco shares how the Engage Digital Platform builds on Radisys’ industry-leading Engage Media Server expertise to allow application developers and service providers to build new applications, services and capabilities in their networks..

Barcelona, Spain, Mar 1 (EFE-EPA) Being put through to a call center conjures feelings of dread and a hopeless acceptance that you will spend a good chunk of your day on hold listening to elevator music but imagine, instead, you were greeted by your favorite Bollywood star or the avatar of a deity – it is not as far-fetched as it sounds.

Radisys, a global leader in telecoms solutions, is using artificial intelligence technology and pre-recorded video to revolutionize and humanize the call center experience with its tool Engage Video Assistant.