Barcelona, Spain, Mar 1 (EFE-EPA) Being put through to a call center conjures feelings of dread and a hopeless acceptance that you will spend a good chunk of your day on hold listening to elevator music but imagine, instead, you were greeted by your favorite Bollywood star or the avatar of a deity – it is not as far-fetched as it sounds.

Radisys, a global leader in telecoms solutions, is using artificial intelligence technology and pre-recorded video to revolutionize and humanize the call center experience with its tool Engage Video Assistant.

Technologies enabling vendors to win against nimble young providers.

In 2001, at a San Jose wireless conference, a speaker made an astute observation: we tend to overestimate what technology can do in five years. But we underestimate what it can do in 10.

Today, slow 2G networks are history. 5G, WiFi 6 and artificial intelligence compress 5-year innovation cycles into months. The nimble organization disrupts those on the straight and steady path.

Radisys and its Engage Digital Platform (EDP) is for the nimble.

Advantage CSP

Operating at the intersection of three key factors – Disaggregation, Broadband-Everywhere and Advanced Monetization

An enhanced cloud communication platform for differentiated AI-based digital engagements and immersive communication services based on Radisys’ leading media processing technology