Programmable Voice and Analytics
Voice communication is much more than the plain old telephone call
Enrich voice communications by programming conveniences like call recording, identity masking, interactive responses, intelligent routing, speech analytics, and much more.
Stop playing telephone tag. Shift to contextual communication with Engage Programmable Voice
The customer experience is wracked by telephone tag, the absence of personalized communications, a lack of interactivity, and the nuisance of irrelevant responses and calls. Programmability weeds out such pains.
Engage Programmable Voice enables communication with any person or device with an internet connection or a phone number. Integrate crystal clear voice calls on browsers and mobile apps.
Build communication experiences in minutes
- Increase customer satisfaction with call controls.
- Use your own phone numbers or work with one of our partners.
- Record and analyze voice calls for compliance, quality control, and post-call analysis.
- Add conversational AI interactions.
Inbound, outbound, and hands-free call controls
Flexible P2A, A2P, and multi-party calling
Bring your own phone numbers
Leverage the tools that best suit your style, skills, and use case
Boost business efficiency with
programmable voice & automation
Improve customer experience
Enable customers to register a call back instead of getting frustrated with long waits.
Automate business processes
Automate opening a support ticket, activation of services, or voting for a contestant with a DTMF-based or voice-based responses on a phone call.
Take hands-free voice notes
Free up doctors' time to see more patients. Voice note taking can happen as the consultation between doctors and patients is underway, saving time, reducing the chance of error, and providing more time for patients.
Track campaign performance
Track ROI of targeted marketing campaigns with detailed call analytics on dedicated phone numbers used for campaigns.
Qualify sales leads
Qualify sales leads with conversational bots and transfer hot leads with interaction details to the right sales manager.
Improve purchase experience
Cut down long web searches. Instantly direct customers to the right agents or intermediaries with click-to-call on your website and apps.
Send mass alerts & notifications
Schedule automated phone calls to remind users of their upcoming appointment or payment due date. Broadcast emergency alerts by easily converting text to speech on voice calls.
Act timely with IoT triggers
Have communication-enabled IoT devices or business application call the right response team about signs of breach or anomalies.
Protect customer identity
Enable interactions between buyers and sellers for e-commerce and ride-hailing without revealing their real phone numbers.