2022 UC Awards Finalist Best CPaaS Platform
Radisys’ Engage Digital Platform has been named as a finalist in the Best CPaaS Platform category for the 5th Annual UC Awards. The UC Awards is a global awards event which celebrates UC and Collaboration technology innovation and industry success.
The rapid rise of digital transformation has revolutionized the business world, as enterprises now have the potential to improve and optimize both their daily processes and their customer engagement.
Engagement levels have become a critical piece of the puzzle for businesses, and not simply with its consumers, but with its employees as well. On a consumer level, companies that successfully engage their B2B customers to realize 63 percent lower customer attrition, while also achieving a 55 percent higher share of wallet, and 50 percent higher productivity.
Digital experiences created around a product or a service—delivered through unified communication channels via text, chat, or voice interactions—can only go so far in providing customers a personalized experience. These communication channels, coupled with the most appropriate brand representation, for example, can significantly boost the engagement between customers and their preferred brands. Al Balasco, the Head of Media at Radisys, shares examples to support this marketing proposition.
Radisys is thrilled to announce its inclusion in the annual listing of ten companies that are the forefront of providing Unified Communications solutions and transforming businesses by CIO Review.
In a fast-moving world where consumers expect connected everything at all times, why should customer support be any different? It doesn't have to be.
With Radisys Engage@Work, it isn't.
Workforce Engagement - Secure, reliable and accurate internal communications made simple
When you want to share the latest company news and product updates, it's not feasible to pull all of your employees into a conference room or an auditorium. Even sending a mass email can require lots of coordination and templated software to convey your message in a manner that reflects your brand.
Interactive Voice Response (IVR) systems are a prime operational service that helps companies provide services to their customers. Yet, many IVRs reside on legacy ecosystem platforms that subject callers to confusing and frustrating button-pushing. These relics that kicked off new ways of handling customer centers are not able to provide efficient and quick support for today’s customers’ demands.
Businesses are always on the lookout for innovative ways to engage with their customers. Whether is is to inform them about a new product or to help them by answering their questions, business owners want positive and controlled digital engagement that optimizes the customer experience while minimizing their costs. That control is even more critical when today's social media explosion where customers can quickly turn a business's good day into a bad one.
Preventing unauthorized access using in-network real-time voice and video analytics
Today's fixed and wireless networks are delivering higher bandwidth, faster speed, and improved processing performance that real time applications need. Linking the power of the network with cloud computing and computer vision and speaker verification network provides the ability to use in-network real time voice and video streams cost effectively and at scale to offer new monetization services, like secure access to applications and locations.
Adding Network Based Programmable Intelligence to Real Time Video
Today's 5G and private IoT networks bring significant increases in uplink performance, bandwidth and speed, along with the ability to support edge computing. These performance advantages enable the increased use of real time audio and video. However, while real-time audio and video streams have already existed in carrier and enterprise networks for decades, they have not been actionable.