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Engage Digital Platform Resources
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Interactive Voice Response (IVR) systems are a prime operational service that helps companies provide services to their customers. Yet, many IVRs reside on legacy ecosystem platforms that subject callers to confusing and frustrating button-pushing.
Businesses are always on the lookout for innovative ways to engage with their customers. Whether is is to inform them about a new product or to help them by answering their questions, business owners want positive and controlled digital engagement that optimizes the customer experience while minimizing their costs.
Communications and engagement in today's business environment must be mobile, real-time and interactive. Traditionally businesses have been forced to use multiple tools and applications to communicate with their audiences and collaborate with one another.