Engage Digital Platform Resources

Learn how Engage Media Analytics converge the power of Computer Vision, AI/ ML, Programmable Communications, and Edge computing to accelerate Industry 4.0 application innovation.

In a fast-moving world where consumers expect connected everything at all times, why should customer support be any different? It doesn't have to be.

With Radisys Engage@Work, it isn't.

With the AI-based noise-reduction capability, say goodbye to the distractions of barking dogs, sirens, and lawnmowers on live calls.

Workforce Engagement - Secure, reliable and accurate internal communications made simple

Today’s fixed and wireless networks deliver higher bandwidth, faster speed, and 
improved processing performance to power real-time applications. Over-the-top (OTT) 
service providers and many network operators are already deploying CPaaS systems 
to link the network’s power with cloud computing, resulting in a fast-growing telecom 

Throughout the evolution of communication technologies, the mantra of “voice is king” rings loud and clear. Voice is now becoming a preferred way of interacting with devices and applications due to the popularity of smart speakers, voice-enabled applications, and conversational artificial intelligence (AI).

The new-age customer experience centers demand a conversational voice-powered virtual assistant application that can scale to handle the rising demand for digital customer interactions—cost-effectively. 

Interactive Voice Response (IVR) systems are a prime operational service that helps companies provide services to their customers. Yet, many IVRs reside on legacy ecosystem platforms that subject callers to confusing and frustrating button-pushing.

Businesses are always on the lookout for innovative ways to engage with their customers. Whether is is to inform them about a new product or to help them by answering their questions, business owners want positive and controlled digital engagement that optimizes the customer experience while minimizing their costs.

Preventing unauthorized access using in-network real-time voice and video analytics

Adding Network Based Programmable Intelligence to Real Time Video