Businesses are always on the lookout for innovative ways to engage with their customers. Whether is is to inform them about a new product or to help them by answering their questions, business owners want positive and controlled digital engagement that optimizes the customer experience while minimizing their costs. That control is even more critical when today's social media explosion where customers can quickly turn a business's good day into a bad one.

Adding Network Based Programmable Intelligence to Real Time Video

Today's 5G and private IoT networks bring significant increases in uplink performance, bandwidth and speed, along with the ability to support edge computing. These performance advantages enable the increased use of real time audio and video. However, while real-time audio and video streams have already existed in carrier and enterprise networks for decades, they have not been actionable.