In a fast-moving world where consumers expect connected everything at all times, why should customer support be any different? It doesn't have to be.

With Radisys Engage@Work, it isn't.

Workforce Engagement - Secure, reliable and accurate internal communications made simple

When you want to share the latest company news and product updates, it's not feasible to pull all of your employees into a conference room or an auditorium. Even sending a mass email can require lots of coordination and templated software to convey your message in a manner that reflects your brand.

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The new-age customer experience centers demand a conversational voice-powered virtual assistant application that can scale to handle the rising demand for digital customer interactions—cost-effectively. 

Interactive Voice Response (IVR) systems are a prime operational service that helps companies provide services to their customers. Yet, many IVRs reside on legacy ecosystem platforms that subject callers to confusing and frustrating button-pushing. These relics that kicked off new ways of handling customer centers are not able to provide efficient and quick support for today’s customers’ demands. 

Preventing unauthorized access using in-network real-time voice and video analytics

Today's fixed and wireless networks are delivering higher bandwidth, faster speed, and improved processing performance that real time applications need. Linking the power of the network with cloud computing and computer vision and speaker verification network provides the ability to use in-network real time voice and video streams cost effectively and at scale to offer new monetization services, like secure access to applications and locations.

Communications and engagement in today's business environment must be mobile, real-time and interactive. Traditionally businesses have been forced to use multiple tools and applications to communicate with their audiences and collaborate with one another.

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