Interactive Voice Response (IVR) systems are a prime operational service that helps companies provide services to their customers. Yet, many IVRs reside on legacy ecosystem platforms that subject callers to confusing and frustrating button-pushing. These relics that kicked off new ways of handling customer centers are not able to provide efficient and quick support for today’s customers’ demands.
Radisys Engage Video Assistant is the world's 1st App-less AI-powered video bot application that users can simply dial into. This video features the 1st Video Call Bot, demonstrating how the EVA answers queries with human-like avatars which can be integrated in any IVR telephony solution, websites, and apps.
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This finance use case for the Radisys Engage Video Assistant demonstrates how a video call with can easily and effectively answer customer questions with a personal touch.
Businesses are always on the lookout for innovative ways to engage with their customers. Whether is is to inform them about a new product or to help them by answering their questions, business owners want positive and controlled digital engagement that optimizes the customer experience while minimizing their costs. That control is even more critical when today's social media explosion where customers can quickly turn a business's good day into a bad one.