Be as agile as digital-native service providers

We make it easy for you to build and deliver a portfolio of differentiated AI-based digital engagements and immersive communication services.

Why Engage Digital Platform?

Your force multiplier to deliver differentiated AI-based digital engagement and immersive communication services

Go beyond traditional
Go beyond traditional voice, video, and SMS by creating experiential digital services. Bring the human into digital interaction with natural language, immersive video, and analytics. Create stickiness and a demand for premium services.
Take full control
Deliver quality of experience and control costs with various hosting options — from private cloud to public — that meet your goals, budget, and compliance needs.
Future-proof applications
Cloud-native architecture means deployment on an optimized, multi-access edge compute platform monetized for 5G network investments. Monetizing applications such as computer vision and AR/VR are in the realm of possibility.
No code / low code visual tools
A visual interface gives you the tools to intuitively assemble components and visual models of logic to rapidly create digital services. Your solutions are calibrated to your environment and customer needs.

Meet the edge of tomorrow

From Intelligent IVR, conversational video bots, and in-call assistants — Radisys Engage Digital Platform features a wide range of programmable applications and modules to meet your digital communication needs.

Engage Speak2Bot

Engage Speak2bot recognizes unique needs of customers from conversations to serve matching services. It relieves customers of scripted, pre-recorded, and often irrelevant messages from chatbots. Instead, it interacts and seeks information from customers to solve problems, such as steps for installing a new device. The clinchers are the sweet deals it offers your customers, such as discounted sales.

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Engage Intelligent IVR

Intelligent IVR is contextual customer service aided by intelligence that is able to parse whole conversations, not just keywords, to increase precision in answers. It replaces hardware-based interactive voice response systems familiar to customers with their tedious sequential menus and often irrelevant, pre-recorded answers.

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Engage In-Call Assistant

In-call assistants are like smart speakers ubiquitously available to interact on phone calls on any application and device. Speech analytics delivered from the cloud, or the service providers’ network, sifts intent and sentiment from conversations to personalize responses. It filters out jarring background noises, pesky dog barks, and emergency sirens. It creates new services, such as virtual assistants that can record phone calls and transcribe conversations.

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Engage Video Assistant

A conversational video bot that comes with a human face. It oozes emotions for intimate interaction with customers. The bot can shift to any mode of communication customers choose. It complements interactive conversations with displays of key data snippets on a sidebar to inform customers. It reads previous customer purchase and interest histories to personalize services. To cap it all, it makes recommendations for products to fulfill needs expressed during the conversation.

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Future-ready solutions

To win business today — and tomorrow — regardless of vertical.

Telehealth
Alert doctors when they are most needed, enhance clinical efficacy with embedded communications and conversational AI in healthcare workflows, and automate patient interactions for informed care.
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Financial services
Shift to a digital experience with personalized communication and digital engagement applications for financial services tailored to client goals.
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Hospitality
Offer virtual reality tours of rooms, accelerate check-in with an automated self-service bot, learn customer preferences with speech analytics, and enable guests to explore with a virtual assistant.
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Education
Boredom and inattention in physical classrooms are as old as education. Ignite student interest by integrating a wide array of learning tools using video, interactive content, and more.
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Foundations of digital engagement solutions

  • Spend more time on customer acquisition and less on software development.
  • Craft customized solutions APIs, SDKs, and network optimization options.
  • Zippy development and deployment with no code or low code and deploy on the cloud.
  • Gain a snapshot view of the state of delivery of a lifecycle of services.
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Accelerate time to market with programmable applications

Shorten delivery time and provide fine-grain customization to meet specific customer preferences.

Facilitate innovation and flexibility with APIs & SDKs

Add new services with APIs and SDKs to differentiate against new competitors and scale as needs grow. 

Build applications in a snap with Engage Visual Tool

Experiment and optimize services in a zip. Easy enough for non-developers to bring their ingenuity to contribute new services.

Simplify partner onboarding and control service management

Use a single interface to manage and monitor supply and demand of network resources.

Engage Gen AI Assistant
Find answers to all your questions related to Radisys Engage Digital Platform and Applications
Call +12762586383